Preparing your order
Orders generally require
5–9 business days
for processing and fulfillment
before carrier transit begins.
Processing + fulfillment
5–9 business days
Transit to
États-Unis
3–5 business days
Estimated total
8–14 business days
Brow Soap Return Eligibility
Unopened and unused Brow Soap
may qualify for return within
the applicable window when
it remains in original condition
with its original packaging
and essential components.
Any applicable hygiene,
protective or tamper seals
must remain intact.
Once opened or used:
Products in open pots or tins
are generally excluded from
voluntary change-of-mind
returns for hygiene reasons.
Applicable statutory rights
are not restricted. Any
statutory hygiene exemption
applies only when its legal
requirements are met.
How to Request a Return
Visit your
customer account
or use our
return request form
to begin a return.
VHUES reviews voluntary
return eligibility and
provides the applicable
instructions.
Applicable statutory
withdrawal or cancellation
rights may be exercised
independently of voluntary
return approval.
You can also use the
Help button for assistance.
Something Wrong With Your Order?
If your Brow Soap arrives
damaged, defective, incorrect
or misdescribed, use the
Help button to contact us
or
visit our FAQ.
These issues are handled
separately from ordinary
change-of-mind returns,
subject to applicable law.
Delivery times are estimates.
Carrier, customs and fulfillment
delays may affect timing.
Shipping rates above use
regional reference currencies.
Final charges, available
shipping services and transaction
currency are determined
at checkout.
International duties or taxes
may apply unless collected
at checkout.
