Politique de résiliation

VHUES BEAUTY — PURCHASE OPTIONS, CANCELLATION & SUBSCRIPTION POLICY

Effective Date: October 8, 2025
Last Updated: August 24, 2026

Consumer Rights

Nothing in this Policy limits, excludes, or overrides any non-waivable statutory right or remedy that applies under applicable law, including rights relating to cancellation, withdrawal, delivery, defective, damaged, incorrect, mis-shipped, unsafe, or mis-described goods.

This Policy governs voluntary order cancellations and any future subscription, automatic-renewal, or recurring-purchase services offered through vhues.ca (the “Website”).

It should be read together with our:

Returns & Refunds — Complete Confidence Policy
Shipping Policy
Terms of Service

Where applicable law provides a cancellation, withdrawal, refund, delivery, or other consumer right beyond the voluntary terms described in this Policy, applicable law controls.

Quick Summary

Cancel Until Fulfilled

You may request cancellation of an item while that item remains unfulfilled.

VHUES will make reasonable efforts to stop fulfillment after receiving a cancellation request. However, submitting a request does not guarantee that an order can be stopped if processing, production, picking, packing, or shipment preparation has already begun.

Cancellation is complete only after VHUES confirms that the applicable item was successfully cancelled.

After an Item Is Fulfilled

Once an item has been fulfilled, voluntary cancellation is no longer available.

Eligible products may still be returned after delivery under our Returns & Refunds — Complete Confidence Policy.

Any statutory cancellation, withdrawal, refund, or other consumer right that applies remains unaffected.

Final-Sale & Hygiene-Sensitive Products

Products described as final sale once opened or used may still be eligible for voluntary cancellation while they remain unfulfilled.

After delivery, return eligibility is governed by the hygiene, condition, final-sale, and statutory-rights provisions of our Returns & Refunds — Complete Confidence Policy.

International Orders

The same voluntary cancellation window applies to eligible international orders: cancellation may be requested while the applicable item remains unfulfilled.

After delivery, eligible international returns are governed by our Returns & Refunds — Complete Confidence Policy, including the applicable international return framework and any additional statutory rights that apply in the customer's jurisdiction.

Subscriptions

VHUES BEAUTY does not currently offer subscription, automatic-renewal, or recurring-purchase services.

Before any such program is introduced, its price, billing, renewal, cancellation, and other applicable terms will be clearly disclosed before enrollment.

1) Cancellation Policy

1.1 Standard Orders

While an Item Is Unfulfilled

Customers may request voluntary cancellation of one or more items while those items remain unfulfilled.

Cancellation requests may be submitted through the customer account portal, where available:

https://account.vhues.ca

Customers may also request cancellation by emailing:

support@vhues.ca

When emailing, please include:

Your order number
The item or items you wish to cancel
“Cancel Order” in the subject line

VHUES will make reasonable efforts to stop fulfillment after receiving a cancellation request.

Because order processing may begin quickly, submitting a cancellation request does not guarantee that the item can be stopped before fulfillment.

Processing, production, picking, packing, or shipment preparation may already be underway while an item is still technically unfulfilled. VHUES will review the status of the affected item and confirm whether cancellation can be completed.

Once an Item Is Fulfilled

Once an item has been fulfilled, voluntary cancellation is no longer available.

If the item has already been fulfilled, the applicable delivery process will continue. After delivery, the customer may request a return if the product qualifies under our Returns & Refunds — Complete Confidence Policy.

Nothing in this section limits any statutory right to cancel, withdraw from a purchase, reject goods, receive a refund, or obtain another remedy where such a right applies under applicable law.

1.2 Cancellation Confirmation

A cancellation request is not complete merely because it has been submitted.

For voluntary cancellation requests, VHUES will confirm whether the applicable item or order was successfully cancelled.

If cancellation is successful, any applicable refund will be processed according to the original payment method and the circumstances of the transaction.

If fulfillment cannot be stopped, VHUES will advise the customer that the cancellation could not be completed and the applicable delivery and return process will apply instead.

This confirmation requirement applies only to voluntary VHUES cancellation requests.

It does not make the exercise of a statutory cancellation, withdrawal, refund, or other non-waivable consumer right subject to VHUES approval.

1.3 Partial Order Cancellations

Where an order contains multiple items, a customer may request cancellation of only some of the unfulfilled items.

Whether a partial cancellation can be completed depends on the fulfillment status of the individual items and the operational ability to stop them.

Cancellation of one item does not automatically cancel the remaining items in the order.

Where a partial cancellation changes the order value, promotional eligibility, bundle pricing, shipping eligibility, or another order-level condition, any resulting adjustment will be handled fairly and in accordance with the terms of the original promotion, applicable policies, and applicable law.

1.4 Final-Sale & Hygiene-Sensitive Items

Products that become final sale once opened or used remain subject to the same voluntary cancellation process as other products while they are still unfulfilled, unless a different non-cancellation condition was expressly disclosed before purchase and is permitted by applicable law.

After delivery, products designated final sale once opened or used are governed by the hygiene, condition, product-specific, and statutory-rights provisions of our Returns & Refunds — Complete Confidence Policy.

Final-sale or hygiene-related restrictions do not limit rights relating to goods that are damaged, defective, incorrect, unsafe, mis-shipped, mis-described, or otherwise protected by applicable law.

No product designation overrides a non-waivable consumer right.

1.5 International Orders

International customers may request voluntary cancellation while the applicable item remains unfulfilled.

Once an item has been fulfilled, voluntary cancellation under this Policy is no longer available.

After delivery, eligible international returns are governed by our Returns & Refunds — Complete Confidence Policy, including:

The applicable international return window
Return-shipping responsibilities
Product eligibility and hygiene standards
Refund procedures
European Union withdrawal rights where applicable
United Kingdom statutory consumer rights where applicable
Any other mandatory consumer rights applicable in the customer's jurisdiction

The voluntary cancellation process described in this Policy does not replace or restrict a statutory right to cancel or withdraw from a distance purchase where such a right applies.

International customs, duties, refused or unclaimed shipments, delivery obligations, and related matters are governed primarily by our Shipping Policy, subject to applicable law.

2) Refunds Following Successful Cancellation

Where VHUES successfully cancels a paid item before fulfillment, amounts collected for the cancelled item will be refunded as appropriate.

Refunds are generally issued to the original payment method unless:

The customer expressly agrees to another permitted method; or
Applicable law requires a particular refund method

After VHUES issues a refund, additional processing time may be required by the customer's bank, card issuer, or payment provider before the funds appear in the customer's account.

Promotional discounts, shipping charges, taxes, bundle pricing, and other order-level amounts will be adjusted where applicable based on the portion of the order that remains, the original transaction terms, and applicable law.

Nothing in this section limits any refund timing, method, or amount required by applicable consumer law.

3) Subscription Policy

3.1 Current Status

VHUES BEAUTY does not currently offer subscription, automatic-renewal, or recurring-purchase services.

No purchase made through vhues.ca will automatically enroll a customer in a subscription unless:

A subscription or recurring-purchase option is expressly introduced;
Its terms are clearly presented before enrollment; and
The customer affirmatively chooses that option

3.2 Future Subscription Services

Before VHUES BEAUTY introduces any subscription, automatic-renewal, or recurring-purchase service, applicable terms will be clearly disclosed before enrollment and this Policy will be updated as necessary.

Any future subscription program will provide clear information about matters including:

What the customer is purchasing
Purchase or delivery frequency
Price and applicable charges
Billing frequency
Whether and how the subscription renews
Any applicable renewal notices or reminders
How to pause or modify the subscription, where offered
How to cancel
Applicable refund rights
How material changes to subscription terms will be communicated

Enrollment will require clear, affirmative customer consent.

VHUES will not use hidden enrollment, undisclosed recurring charges, or cancellation processes designed to unreasonably obstruct cancellation.

Any future subscription program will remain subject to applicable:

Consumer-protection laws
Automatic-renewal laws
Disclosure requirements
Consent requirements
Cancellation requirements
Refund requirements

in the jurisdictions where the service is offered.

4) Force Majeure

VHUES BEAUTY is not responsible for delays or failures caused by events beyond our reasonable control, including:

Carrier disruptions
Customs delays
Labour actions
Pandemics or public-health emergencies
Natural disasters
Severe weather
Government restrictions
Widespread infrastructure failures
Other comparable circumstances beyond our reasonable control

Nothing in this section limits any cancellation, refund, delivery, withdrawal, or other consumer right that cannot lawfully be excluded or restricted.

5) Policy Updates

This Policy may be updated prospectively.

Updates will be identified by a revised Last Updated date and will generally apply to purchases made on or after the updated version becomes effective, unless otherwise stated or required by applicable law.

An update will not retroactively reduce any contractual or non-waivable consumer right that already applies to an existing order.

If VHUES BEAUTY introduces subscription, automatic-renewal, or recurring-purchase services, this Policy will be updated as necessary before those services are offered.

6) Relationship With Other VHUES Policies

The following subject-specific policies govern their respective areas:

The Returns & Refunds — Complete Confidence Policy governs return eligibility, return windows, hygiene and condition requirements, return shipping, statutory withdrawal rights, and refunds relating to returned goods
The Shipping Policy governs processing, fulfillment, shipping, delivery, customs, duties, tracking, refused or unclaimed shipments, and shipping-related issues
The Terms of Service govern the broader contractual terms for use of vhues.ca and purchases made through the Website
This Purchase Options, Cancellation & Subscription Policy governs voluntary pre-fulfillment cancellation requests and any future subscription or recurring-purchase services

Where a subject-specific VHUES policy conflicts with this Policy on a matter expressly governed by that subject-specific policy, the subject-specific policy controls for that matter, subject always to applicable law.