Frequently Asked Questions

Typical timeline (Canada & U.S.): about 7–14 business days

Many orders arrive within about one to two weeks from the order date, depending on processing speed and destination.

Orders usually process within 4–9 business days. After dispatch, delivery within Canada and the U.S. typically takes an additional 3–5 business days.

The most accurate delivery estimate is always shown at checkout.

Yes. Free standard shipping is available on qualifying orders.

• Canada & U.S.: Free standard shipping on orders $70 CAD+ (subtotal after discounts, before tax)
  
• International orders: Free shipping thresholds vary by region and are shown clearly at checkout once you enter your address
  

Shipping costs and free-shipping eligibility are always calculated transparently before you complete your purchase, so there are no surprises.

For Canada and U.S. orders, our Complete Confidence Policy applies to eligible items. Eligibility depends on the product type and condition. You may request a return for any item within the applicable return window.

However, acceptance depends on the product type, condition, and how it was used.

Products are generally eligible for return if all of the following apply:

• Dispensed via pump, dropper, or squeeze tube
  
• No direct skin contact occurs during dispensing
  
• Used only for shade matching, sensitivity testing, or brief evaluation
  
• At least 80 percent of the original contents remain
  
• Returned with original packaging and all essential components
  

Examples of eligible products (if lightly used):

• Liquid foundation in pump bottles
  
• Face or eye primers in pump bottles
  
• Skincare serums or moisturizers in pumps or tubes
  

Products that are less likely to be accepted once opened:

For hygiene and safety reasons, return requests for the following may not be approved once opened or used:

• Products applied directly to the body or lips
  
• Items with built-in applicators (such as wands or doe-foot applicators)
  
• Products showing significant use, contamination, or missing components

Each return request is reviewed individually and eligibility is verified upon inspection.

If your order arrives damaged, defective, or incorrect, contact support@vhues.ca within 7 days of delivery with photos and we’ll take care of it.

This approach allows us to maintain hygiene standards while being fair and flexible when possible.

Full details are available in our Returns & Refunds Policy:

https://vhues.ca/policies/refund-policy

VHUES orders ship from North America through our fulfillment partners.

Shipping timelines depend on processing time and destination, with the most accurate estimate always shown at checkout.

Once your order ships, you’ll receive a shipping confirmation email with tracking details.

If you created an account, tracking is also available when you log in to your VHUES account.

Tracking updates may take up to 24 hours to appear. If you have questions after that, email support@vhues.ca and we’ll help.

Processing time is the time it takes to prepare your order for shipment (typically 4–9 business days).

Shipping time begins after dispatch and depends on your location and courier. The most accurate estimate is always shown at checkout.

Full ingredient lists (INCI) are shown on every product page. We believe clear visibility matters when you’re choosing what goes on your skin.

Some formulas are fragrance-free, while others include carefully selected scent components.

If a product contains fragrance, it is clearly listed in the ingredient (INCI) section on the product page.

Many VHUES customers have sensitive or reactive skin. We recommend reviewing ingredient lists carefully and patch-testing first.

If you have specific sensitivities, email support@vhues.ca and we’ll help you review compatibility.

Yes. Each product includes a PAO (Period After Opening) symbol or best-before guidance on the packaging.

We recommend storing products in a cool, dry place and using them within the suggested timeframe.

Take the True Match Quiz:

https://vhues.ca/pages/true-match-quiz

If you’d like a second opinion, email a natural-light selfie to support@vhues.ca and we’ll help you narrow it down.

In most cases, choosing the slightly lighter shade is more forgiving. It’s easier to warm up with bronzer than to correct a base that looks too deep.

Returns are available on eligible items in Canada and the U.S.

Oxidation can depend on skin oils, skincare, and application. Let skincare absorb fully, apply your base, then give it a few minutes before deciding.

If you want help troubleshooting, email support@vhues.ca.

Undertone is the hue beneath your skin’s surface.

• Cool can read pink or rosy
  
• Warm can read golden
  
• Neutral sits between
  
  The True Match Quiz uses both depth and undertone cues to recommend a starting point.

Keep layers thin. Let skincare absorb, use primer where you shine most, set lightly through the T-zone, and finish with setting spray for longer wear.

Hydrate first. Apply in thin layers and press in with a damp sponge for a softer finish. Set only where you need it.

Buildable coverage. One pump gives a natural everyday base. Add more only where you want it.

A brush gives more coverage; a sponge gives a softer blend.

VHUES focuses on offering a collection of reliable essentials.

Every product is vegan, cruelty-free, and Leaping Bunny Certified, with clear ingredient visibility and policies designed to make choosing easier.

VHUES products are made in North America through trusted manufacturing partners. We curate products for consistency, performance, and ingredient clarity.

Manufacturing and assembly take place within Canada and the United States, depending on the product. Specific details may be listed on the product page when relevant.

From time to time, we offer limited promotions and rewards.

We don’t currently offer traditional sample sizes. Instead, we focus on shade guidance, ingredient transparency, and returns on eligible items to reduce risk.

Yes. VHUES maintains a fully vegan product line, meaning we do not use animal-derived ingredients. We are also Leaping Bunny Certified.

No. VHUES does not test on animals at any stage, and we do not ask others to test on our behalf. Our cruelty-free standards are independently audited.

Vegan refers to ingredients. Cruelty-free refers to testing. A product can be vegan but not cruelty-free. VHUES is both.

Yes. VHUES products are designed to fit into real routines, which often include more than one brand. You can layer them with your existing skincare and makeup. As with any new product, patch test if you are combining several active ingredients and pay attention to how your skin responds.

Yes. Flexible textures and thin layers tend to look the most natural. For foundation, prep well, apply gradually, and set only where needed.

Makeup is for anyone who wants it.

For children, we recommend caregiver guidance and patch-testing first, especially for sensitive skin.

Vegan means no animal-derived ingredients. Halal standards may also involve sourcing and processing. We are not halal certified, but we provide full ingredient transparency so you can decide confidently.

You can shop directly at https://vhues.ca or through select retailers we’ve chosen to work with.

Canada and U.S. orders qualify for free standard shipping at $70 CAD+.

VHUES is currently online-first. We focus on giving you the information and support you need to choose confidently from anywhere.

We’re beginning to work with a small number of carefully selected retailers.

Availability may vary. For the full assortment, shopping directly at https://vhues.ca is always the best option.

Yes. Reviews on VHUES product pages come from customers and creators who have tried the products and chosen to share their experience.

We publish reviews openly so shoppers can see how products perform in real routines.

If you're a creator interested in working with VHUES, you can apply through our Creator Circle on Shopify Collabs.

Approved creators receive a referral link that allows them to earn:

• 20% commission on their first referred sale

• 10% commission on returning customers through their link

Apply here:

https://vhues.ca/pages/collabs

No. We review Creator Circle applications based on alignment, creativity, and audience fit rather than follower count alone.

The best way to collaborate is through the Creator Circle application so we can review your profile and keep partnerships organized.

Vegan makeup is made without animal-derived ingredients such as beeswax, lanolin, or carmine. VHUES uses plant-based and carefully selected synthetic alternatives for performance and wear.

Not always. Vegan describes what’s not included. Many effective cosmetics use a blend of plant ingredients and lab-made materials designed for safety and stability.

Not automatically. Vegan is an ingredient standard, not a skin guarantee. The best choice is the formula that feels comfortable and performs the way you need.

We ship from North America to customers in Canada, the United States, and many countries across Africa, Asia, the Caribbean, Europe, Oceania, and South America. Our current supported destinations include:

Africa: Algeria, Kenya, Mauritius, Morocco, Nigeria, South Africa, Uganda.

Asia: Azerbaijan, Bahrain, Bangladesh, Hong Kong, Iran, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao, Lebanon, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Singapore, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan.

Caribbean: Antigua and Barbuda, Barbados, Cayman Islands, Cuba, Dominica, Haiti, Puerto Rico, Trinidad and Tobago, Turks and Caicos.

Europe and nearby territories: Albania, Andorra, Austria, Belarus, Belgium, Bermuda, Bosnia and Herzegovina, Bulgaria, Cyprus, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guernsey, Hungary, Ireland, Isle of Man, Jersey, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Romania, Scotland, Serbia, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom.

North America: Canada, United States.

Oceania: Australia, Fiji, New Zealand.

South America: Brazil, Chile, Colombia, French Guiana, Peru, Venezuela.

If your country is not listed here or does not appear as an option at checkout, we are not yet able to ship there. For the most current list, please see our Shipping Policy page or start entering your address at checkout.

Yes. Due to import rules and courier limitations, some countries and regions are currently not eligible for shipping.

At this time, we are not able to ship directly to:

Argentina, Belarus, Belize, Egypt, Indonesia, Italy, Japan, Malaysia, Mexico, Portugal, Russia, Saudi Arabia, Spain, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, and Vietnam.

If your address does not appear as an option at checkout, that means we are not yet able to ship there. Our Shipping Policy always reflects the most up-to-date information.

International orders may be subject to customs duties, import taxes, or handling fees set by your country’s customs authorities.

These charges are not collected by VHUES and are usually the responsibility of the recipient.

Each country has its own import thresholds and regulations. If you’re unsure what may apply, we recommend checking with your local customs office before purchasing.

We accept major credit and debit cards, along with secure express checkout options such as Shop Pay and Apple Pay.

All payments are processed securely through our ecommerce platform, using industry-standard encryption.

Once an approved return is received and inspected, refunds are typically processed within 5–10 business days.

Your bank or payment provider may take additional time to post the refund.

For hygiene and safety reasons, some items cannot be returned once opened or used.

Final sale items include:

• Products that are applied directly to the body or lips
  
• Items with built-in applicators (such as wands or doe-foot applicators)
  
• Products that have been opened, tested, or used
  

These items cannot be returned once opened, even if only lightly used.

Eligible return items are typically products that:

• Dispense without direct contact (for example, pump-style bottles)
  
• Are returned in new or lightly tested condition, depending on the product type
  

Return eligibility varies by item and condition. If you’re unsure whether an item is eligible, we’re happy to clarify before you order.

Full details are outlined in our Complete Confidence Policy:

https://vhues.ca/policies/refund-policy

Orders begin processing quickly. If you need to make a change or cancel, email support@vhues.ca as soon as possible.

Once an order has entered processing or shipped, changes may no longer be possible.

If you notice an address error, email support@vhues.ca as soon as possible.

Once an order has entered processing or shipped, we may not be able to make changes.