Frequently Asked Questions

Canada & U.S.: approximately 8–14 business days from payment confirmation.

Orders are generally processed within 5–9 business days. After dispatch, standard delivery within Canada and the U.S. is typically an additional 3–5 business days.

International transit varies by destination. Standard international transit is generally 5–14 business days after dispatch, while Australia and New Zealand are typically 7–22 business days after dispatch.

Processing and transit times are separate, and carrier or customs delays may occasionally add additional time.

Yes. Free standard shipping is available on qualifying orders.

• Canada: $70 CAD+
  
• United States: $50 USD+
  
• UK & France: €80 EUR+
  
• Australia & New Zealand: $125 USD+
  
• Other international destinations: $100 USD+
  

The applicable shipping rate and free-shipping threshold are shown at checkout before you complete your purchase.

Our Complete Confidence Policy is built around clear return windows and hygiene standards.

Canada & U.S.: Eligible products may be returned within 45 days of delivery, with free prepaid return shipping.

International destinations: Eligible products may be returned within 14 days after delivery of the final item in the order. Customers generally arrange and pay for ordinary international return shipping.

Unopened and unused products may be eligible for return when they meet the applicable return requirements.

Certain products in pump or squeeze-tube packaging may also qualify after brief evaluation when they can be dispensed without direct contact, at least 80% of the original contents remain, and all other eligibility requirements are met.

For hygiene reasons, products such as opened dropper or pipette products, lip products, wand applicators, open pots or tubs, and direct-contact beauty tools are generally final sale once opened or used.

If an item arrives damaged, defective, incorrect, or mis-shipped, please contact support@vhues.ca promptly. For visible transit damage or order errors, we ask that you contact us within 7 days of delivery whenever reasonably possible.

Full details are available in our Returns & Refunds — Complete Confidence Policy:

https://vhues.ca/policies/refund-policy

VHUES orders ship from North America through our fulfillment partners.

Shipping timelines depend on processing time and destination, with the most accurate estimate always shown at checkout.

Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details.

If you have a VHUES account, you can also check your order status by logging in.

Tracking information may take additional time after dispatch to show movement in the carrier’s system. If you need help, email support@vhues.ca.

Processing time is the time it takes to prepare your order for shipment (typically 5-9 business days).

Shipping time begins after dispatch and depends on your location and courier. The most accurate estimate is always shown at checkout.

Full ingredient lists (INCI) are shown on every product page. We believe clear visibility matters when you’re choosing what goes on your skin.

Some formulas are fragrance-free, while others include carefully selected scent components.

If a product contains fragrance, it is clearly listed in the ingredient (INCI) section on the product page.

Many VHUES customers have sensitive or reactive skin. We recommend reviewing ingredient lists carefully and patch-testing first.

If you have specific sensitivities, email support@vhues.ca and we’ll help you review compatibility.

Yes. Each product includes a PAO (Period After Opening) symbol or best-before guidance on the packaging.

We recommend storing products in a cool, dry place and using them within the suggested timeframe.

Take the True Match Quiz:

https://vhues.ca/pages/true-match-quiz

If you’d like a second opinion, email a natural-light selfie to support@vhues.ca and we’ll help you narrow it down.

In most cases, choosing the slightly lighter shade is more forgiving. It’s easier to warm up with bronzer than to correct a base that looks too deep.

If you’d like a second opinion, take the True Match Quiz or email a natural-light selfie to support@vhues.ca and we’ll help you narrow it down.

Eligible returns are available according to your destination and our Complete Confidence Policy.

Oxidation can depend on skin oils, skincare, and application. Let skincare absorb fully, apply your base, then give it a few minutes before deciding.

If you want help troubleshooting, email support@vhues.ca.

Undertone is the hue beneath your skin’s surface.

• Cool can read pink or rosy
  
• Warm can read golden
  
• Neutral sits between
  
  The True Match Quiz uses both depth and undertone cues to recommend a starting point.

Keep layers thin. Let skincare absorb, use primer where you shine most, set lightly through the T-zone, and finish with setting spray for longer wear.

Hydrate first. Apply in thin layers and press in with a damp sponge for a softer finish. Set only where you need it.

Buildable coverage. One pump gives a natural everyday base. Add more only where you want it.

A brush gives more coverage; a sponge gives a softer blend.

VHUES focuses on offering a collection of reliable essentials.

Every product is vegan, cruelty-free, and Leaping Bunny Certified, with clear ingredient visibility and policies designed to make choosing easier.

VHUES products are made in North America through trusted manufacturing partners. We curate products for consistency, performance, and ingredient clarity.

Manufacturing and assembly take place within Canada and the United States, depending on the product. Specific details may be listed on the product page when relevant.

From time to time, we offer limited promotions and rewards.

We don’t currently offer traditional sample sizes. Instead, we focus on shade guidance, ingredient transparency, and returns on eligible items to reduce risk.

Yes. VHUES maintains a fully vegan product line, meaning we do not use animal-derived ingredients. We are also Leaping Bunny Certified.

No. VHUES does not test on animals at any stage, and we do not ask others to test on our behalf. Our cruelty-free standards are independently audited.

Vegan refers to ingredients. Cruelty-free refers to testing. A product can be vegan but not cruelty-free. VHUES is both.

Yes. VHUES products are designed to fit into real routines, which often include more than one brand. You can layer them with your existing skincare and makeup. As with any new product, patch test if you are combining several active ingredients and pay attention to how your skin responds.

Yes. Flexible textures and thin layers tend to look the most natural. For foundation, prep well, apply gradually, and set only where needed.

Makeup is for anyone who wants it.

For children, we recommend caregiver guidance and patch-testing first, especially for sensitive skin.

Vegan means no animal-derived ingredients. Halal standards may also involve sourcing and processing. We are not halal certified, but we provide full ingredient transparency so you can decide confidently.

You can shop directly at vhues.ca or through select retailers we’ve chosen to work with.

For the full VHUES assortment, current availability, and destination-specific shipping options, vhues.ca is the best place to shop.

VHUES is currently online-first. We focus on giving you the information and support you need to choose confidently from anywhere.

We’re beginning to work with a small number of carefully selected retailers.

Availability may vary. For the full assortment, shopping directly at https://vhues.ca is always the best option.

Yes. Reviews on VHUES product pages come from customers and creators who have tried the products and chosen to share their experience.

We publish reviews openly so shoppers can see how products perform in real routines.

If you're a creator interested in working with VHUES, you can apply through our Creator Circle on Shopify Collabs.

Approved creators receive a referral link that allows them to earn:

• 20% commission on their first referred sale

• 10% commission on returning customers through their link

Apply here:

https://vhues.ca/pages/collabs

No. We review Creator Circle applications based on alignment, creativity, and audience fit rather than follower count alone.

The best way to collaborate is through the Creator Circle application so we can review your profile and keep partnerships organized.

Vegan makeup is made without animal-derived ingredients such as beeswax, lanolin, or carmine. VHUES uses plant-based and carefully selected synthetic alternatives for performance and wear.

Not always. Vegan describes what’s not included. Many effective cosmetics use a blend of plant ingredients and lab-made materials designed for safety and stability.

Not automatically. Vegan is an ingredient standard, not a skin guarantee. The best choice is the formula that feels comfortable and performs the way you need.

Yes. VHUES ships from North America to Canada, the United States, and selected international destinations.

International availability depends on carrier service, fulfillment capabilities, customs requirements, import restrictions, and other destination-specific factors.

The countries available at checkout are the destinations we’re currently able to ship to. If your country doesn’t appear as an available shipping destination, we’re not currently able to accept an order for that location.

Yes. Some destinations may be unavailable due to carrier limitations, import requirements, product restrictions, or other regulatory or logistical factors.

Shipping availability can change, so checkout is the most current source. If your country doesn’t appear as an available destination, we’re not currently able to ship there.

International orders may be subject to import duties, VAT or other taxes, customs charges, brokerage fees, or handling fees, depending on the destination.

Unless checkout states otherwise, these charges may be payable by the recipient and are separate from the product and shipping amounts charged by VHUES.

Where VHUES collects a duty, tax, or similar charge at checkout, the terms shown at checkout will apply.

Customs requirements vary by destination, so you may wish to check local requirements before ordering.

We accept major credit and debit cards, along with secure express checkout options such as Shop Pay and Apple Pay.

All payments are processed securely through our ecommerce platform, using industry-standard encryption.

For eligible Canada, U.S., and voluntary international returns, refunds are generally processed within 7–14 business days after the return is received and inspected.

After VHUES issues the refund, your bank, card issuer, or payment provider may need additional time before the funds appear in your account.

Where a statutory refund timeframe applies, that legally required timeframe controls.

For hygiene and safety reasons, certain products are final sale once opened or used.

This generally includes products where hygienic resale can’t reasonably be verified after opening, such as:

• Dropper or pipette products
  
• Lip products
  
• Mascaras and other direct-contact eye products
  
• Products with wand or doe-foot applicators
  
• Open-pot or tub products
  
• Brushes, sponges, and other direct-contact beauty tools
  

Unopened and unused products may still be eligible for return.

Certain products in eligible pump or squeeze-tube packaging may also qualify after brief evaluation when they meet the conditions in our Complete Confidence Policy.

Final-sale restrictions do not override rights relating to damaged, defective, incorrect, mis-shipped, unsafe, or mis-described goods, or other mandatory consumer rights.

Full details are available in our Complete Confidence Policy:

https://vhues.ca/policies/refund-policy

Orders begin processing quickly. You may request cancellation while an item remains unfulfilled through your customer account or by contacting support@vhues.ca.

We’ll make reasonable efforts to stop fulfillment, but cancellation can’t be guaranteed if processing, production, picking, packing, or shipment preparation has already begun.

Once an item has been fulfilled, voluntary cancellation is no longer available. Eligible products may still qualify for return after delivery.

If you notice an address error, contact support@vhues.ca as soon as possible.

We’ll make reasonable efforts to update the address before fulfillment or shipment where operationally possible, but changes can’t be guaranteed once processing has begun.

If the item is still unfulfilled and the address can’t be corrected, you may also request cancellation under our Cancellation Policy.