Shipping policy

VHUES BEAUTY — SHIPPING POLICY

Effective Date: October 26, 2025
Last Updated: August 24, 2026

Consumer Rights

Nothing in this Policy limits, excludes, or overrides any non-waivable statutory right or remedy that applies under applicable law, including rights relating to delivery, cancellation, withdrawal, defective, damaged, incorrect, mis-shipped, unsafe, or mis-described goods.

This Policy governs shipping, fulfillment, delivery, tracking, customs, duties, and related matters for orders placed through vhues.ca.

It should be read together with our:

  • Returns & Refunds — Complete Confidence Policy

  • Purchase Options, Cancellation & Subscription Policy

  • Terms of Service

Where applicable law provides a delivery, cancellation, withdrawal, refund, or other consumer right beyond the terms described in this Policy, applicable law controls.

Quick Summary

Order processing: Generally 5–9 business days after payment confirmation

Shipping transit: Begins after dispatch and is separate from processing time

Canada & United States: Standard transit is estimated at 3–5 business days after dispatch

International: Standard transit is generally estimated at 5–14 business days after dispatch

Australia & New Zealand: Standard transit is estimated at 7–22 business days after dispatch

Tracking: Provided by email once the order is dispatched and tracking becomes available

International duties & taxes: May be payable by the recipient and are not included unless expressly stated otherwise at checkout

For Canada and the United States, the estimated combined processing and standard transit timeframe is approximately 8–14 business days from payment confirmation, before exceptional carrier or fulfillment delays.

1) Order Processing & Fulfillment

Orders are generally processed within 5–9 business days after payment confirmation.

Processing takes place before an order is dispatched and is separate from carrier transit time.

Processing may occasionally be affected by factors such as:

  • Product availability

  • Promotional periods

  • Holidays

  • Higher-than-usual order volume

  • Fulfillment disruptions

  • Production requirements

  • Other circumstances beyond our reasonable control

Once processing is complete and the order is transferred for shipment, carrier transit begins.

Delivery and transit timelines are estimates and may be affected by:

  • Carrier operations

  • Customs processing

  • Weather

  • Destination requirements

  • Remote-area routing

  • Regulatory or import requirements

  • Other circumstances outside VHUES BEAUTY's reasonable control

Nothing in an estimated processing, dispatch, or delivery timeframe limits any cancellation, notice, consent, refund, delivery, or other right provided by applicable law.

Where a delay gives a customer a right to notice, cancellation, consent to a revised timeline, refund, or another remedy under applicable law, VHUES BEAUTY will honour that right.

Customer-requested voluntary cancellations are governed by our Purchase Options, Cancellation & Subscription Policy.

2) Shipping Methods, Rates & Estimated Transit

Shipping rates and free-shipping thresholds are based on the customer's shipping destination and the options available at checkout.

The rates and thresholds below apply to the applicable regional shipping zones unless a different rate, promotion, or shipping option is presented at checkout.

Canada

Service Rate Estimated Transit After Dispatch
Standard Shipping $16.95 CAD 3–5 business days
Free Standard Shipping Orders $70+ CAD 3–5 business days

United States

Service Rate Estimated Transit After Dispatch
Standard Shipping $8.95 USD 3–5 business days
Free Standard Shipping Orders $50+ USD 3–5 business days

International — Selected Destinations

Excludes Australia, New Zealand, the United Kingdom, and France, which have separate shipping zones below.

Service Rate Estimated Transit After Dispatch
Standard Shipping $24.95 USD 5–14 business days
Free Standard Shipping Orders $100+ USD 5–14 business days

Australia & New Zealand

Service Rate Estimated Transit After Dispatch
Standard Shipping $25.95 USD 7–22 business days
Free Standard Shipping Orders $125+ USD 7–22 business days

United Kingdom & France

Service Rate Estimated Transit After Dispatch
Standard Shipping €22.95 EUR 5–14 business days
Free Standard Shipping Orders €80+ EUR 5–14 business days

Estimated transit times begin after dispatch and do not include the 5–9 business-day processing period.

The shipping rate, currency, available service, free-shipping threshold, and other transaction-specific shipping information presented at checkout apply to the applicable order, subject to applicable law.

Shipping promotions or thresholds may change prospectively.

3) Shipping Destinations

VHUES BEAUTY ships to Canada, the United States, and selected international destinations.

Shipping availability depends on factors including:

  • Fulfillment capabilities

  • Carrier service availability

  • Destination requirements

  • Customs and import regulations

  • Product restrictions

  • Regulatory requirements

  • Other logistical limitations

The countries and regions available at checkout represent the destinations VHUES BEAUTY is currently able to accept orders for.

If a destination does not appear as an available shipping option at checkout, VHUES BEAUTY is not currently accepting orders for that destination.

Destination availability may change prospectively as carrier networks, import requirements, regulations, and fulfillment capabilities change.

If an order is accepted but VHUES later determines before dispatch that it cannot lawfully or reasonably be shipped to the selected destination, VHUES may cancel the affected item or order and refund amounts collected for the cancelled item or order as appropriate.

4) International Orders, Customs, Duties & Taxes

International orders may be shipped Delivered Duties Unpaid (DDU) unless checkout expressly states otherwise.

This means import-related charges are generally not included in the product or shipping price charged by VHUES BEAUTY unless expressly collected at checkout.

Depending on the destination, the recipient may be responsible for charges such as:

  • Import duties

  • VAT or other applicable taxes

  • Customs charges

  • Brokerage fees

  • Clearance or handling fees

  • Other charges imposed by customs authorities, carriers, or third parties

These charges are determined by the destination country or applicable third party and may vary based on the shipment.

VHUES BEAUTY does not control customs assessments, duty rates, tax thresholds, brokerage charges, or other charges imposed independently by customs authorities, carriers, or third parties.

Customs inspections and clearance may also add time to an international delivery.

Where VHUES BEAUTY collects a duty, tax, or similar charge at checkout, the terms presented at checkout will apply.

Nothing in this section limits any tax, customs, delivery, cancellation, withdrawal, or other consumer right provided by applicable law.

4.1 Refused, Abandoned or Unclaimed International Shipments

Customers are responsible for paying applicable import duties, taxes, customs charges, or brokerage fees where those charges are properly payable by the recipient.

A shipment that is refused, abandoned, or left unclaimed because the recipient does not pay applicable customs duties, taxes, brokerage charges, or other recipient obligations is not automatically eligible for a voluntary refund solely because it was refused or left unclaimed.

Depending on the destination and carrier, a refused or unclaimed shipment may be:

  • Returned to sender

  • Held by the carrier or customs authority

  • Abandoned

  • Disposed of according to applicable carrier or customs procedures

A return to sender is not guaranteed.

If a shipment is returned and reshipment is possible, additional shipping, return, storage, customs, brokerage, or handling costs may apply where permitted.

Refusal of delivery is not necessarily the same as properly exercising a statutory withdrawal or cancellation right.

Customers wishing to exercise an applicable return, withdrawal, or cancellation right should follow the procedures described in our Returns & Refunds — Complete Confidence Policy or Purchase Options, Cancellation & Subscription Policy, as applicable.

Nothing in this section limits a cancellation, withdrawal, refund, warranty, delivery, or other consumer right that cannot lawfully be excluded or restricted.

5) Multiple Shipments

An order may occasionally be fulfilled in more than one shipment because of:

  • Product availability

  • Fulfillment requirements

  • Production timing

  • Carrier requirements

  • Other logistical considerations

If an order is split into multiple packages, separate tracking information may be provided for each shipment.

Customers will not be charged an additional shipping fee solely because VHUES BEAUTY or its fulfillment network divides an order into multiple shipments after purchase.

Where a return or statutory withdrawal period is calculated differently because items in an order are delivered separately, the applicable rules in our Returns & Refunds — Complete Confidence Policy and applicable law will control.

6) Tracking

Tracking information is provided once an order has been dispatched and tracking becomes available.

Tracking details are generally sent to the email address associated with the order.

Tracking information may take additional time after dispatch to display movement within a carrier's system.

Carrier tracking updates are supplied by the applicable carrier and may occasionally be:

  • Delayed

  • Incomplete

  • Scanned out of sequence

  • Updated after physical movement has already occurred

A temporary lack of tracking movement does not necessarily mean that a shipment is lost.

If tracking has not updated for an extended period, customers may contact VHUES BEAUTY for assistance.

7) Address Accuracy & Deliverability

Customers are responsible for reviewing and providing complete and accurate shipping information at checkout, including where applicable:

  • Full recipient name

  • Street address

  • Apartment, suite, or unit number

  • Postal or ZIP code

  • City and region

  • Country

  • Delivery instructions or access information reasonably required for delivery

Incorrect or incomplete information may result in:

  • Delays

  • Failed delivery

  • Return-to-sender charges

  • Additional reshipping costs

If you discover an address error after placing an order, contact:

support@vhues.ca

as soon as possible.

VHUES BEAUTY will make reasonable efforts to correct an address before fulfillment or shipment where operationally possible, but an address change cannot be guaranteed once processing has begun.

Where the item remains unfulfilled, customers may also request cancellation in accordance with the Purchase Options, Cancellation & Subscription Policy.

Submitting an address-change or cancellation request does not guarantee that an order can be stopped or modified if processing, production, picking, packing, or shipment preparation is already underway.

Where a delivery problem results from materially incorrect or incomplete shipping information supplied by the customer, additional shipping charges may apply before reshipment where permitted by law.

Nothing in this section limits any consumer right or remedy that cannot lawfully be excluded.

8) Delivery Delays

Carrier transit times and estimated delivery dates are estimates unless expressly stated otherwise.

A shipment may experience delays caused by circumstances including:

  • Carrier network disruptions

  • Customs inspections or clearance

  • Severe weather

  • Peak shipping periods

  • Destination-specific logistics

  • Remote-area delivery

  • Government or regulatory restrictions

  • Other circumstances outside VHUES BEAUTY's reasonable control

Customers should monitor the tracking information provided after dispatch.

An estimated processing, shipment, transit, or delivery timeframe does not waive any right a customer may have under applicable law where an order is materially delayed or is not supplied within a legally applicable timeframe.

United States

For U.S. orders, applicable federal requirements relating to advertised shipment times, delay notifications, customer consent to delays, cancellation, and refunds remain unaffected.

Where applicable law requires VHUES BEAUTY to obtain consent to a shipment delay or provide a refund, VHUES will do so.

British Columbia

For British Columbia consumers, applicable distance-sales rights remain unaffected.

These may include cancellation or refund rights in circumstances involving required contract disclosures, inconsistencies in required information, or failure to supply goods within legally applicable timeframes.

Other Jurisdictions

Customers in other jurisdictions may have additional mandatory rights concerning delayed or failed delivery.

Nothing in this Policy restricts those rights.

9) Remote Areas

Some remote or less-accessible destinations may require additional carrier transit time beyond the standard regional estimates.

This may include certain:

  • Northern destinations

  • Islands

  • Rural areas

  • Carrier-designated extended areas

  • Other locations requiring additional routing

Where carrier routing or destination accessibility causes additional transit time, tracking information will generally provide the most current available shipment status.

Additional delivery time caused by remote-area routing does not waive any mandatory delivery or cancellation right available under applicable law.

10) Lost, Missing or Damaged Shipments

Please contact VHUES BEAUTY promptly if a package:

  • Arrives damaged

  • Appears to be lost in transit

  • Is marked delivered but cannot reasonably be located

  • Contains an incorrect or materially damaged item

The following reporting windows help us begin an investigation efficiently:

Issue Please Report Within Helpful Information
Damaged shipment 7 days after delivery Order number and clear photos of packaging and product
Lost or missing — Canada / U.S. 10 business days after the last carrier scan Order number and tracking information
Lost or missing — International 20 business days after the last carrier scan Order number and tracking information

These reporting windows are intended to help VHUES BEAUTY investigate carrier and fulfillment issues promptly.

They do not shorten or eliminate any longer reporting period, statutory warranty, guarantee, remedy, or consumer right provided by applicable law.

10.1 Damaged Shipments

For a shipment that arrives visibly damaged, customers are asked to retain the affected product and packaging while the issue is reviewed.

VHUES BEAUTY may reasonably request supporting information such as photographs of:

  • The shipping package

  • The shipping label

  • Internal packaging

  • The affected product

  • Relevant product or batch information where appropriate

Prompt reporting helps VHUES investigate the issue with the applicable carrier or fulfillment provider.

If a product defect or other issue is not reasonably discoverable immediately after delivery, customers should contact VHUES promptly after discovering the issue.

The 7-day reporting request for visible transit damage does not limit any longer non-waivable right or remedy available under applicable law.

Damaged, defective, incorrect, mis-shipped, unsafe, or mis-described product remedies are governed by our Returns & Refunds — Complete Confidence Policy and applicable law.

10.2 Lost or Missing Shipments

VHUES BEAUTY may work with the applicable carrier or fulfillment provider to investigate a shipment that appears lost or missing.

Customers may be asked to provide reasonable information necessary to assist with the investigation.

A carrier investigation does not limit a refund, replacement, cancellation, or other remedy where one is required by applicable law.

For other eligible shipping claims, VHUES BEAUTY will determine an appropriate resolution based on:

  • The circumstances

  • Tracking information

  • Carrier findings

  • Available supporting information

  • Applicable consumer rights

A resolution may include, where appropriate:

  • Replacement

  • Refund

  • Store credit

  • Reshipment

  • Another reasonable remedy

10.3 Packages Marked Delivered

If tracking shows a package as delivered but it cannot be located, customers should first:

  • Check the delivery location carefully

  • Check with other members of the household or building

  • Check any safe-drop, concierge, mailroom, parcel locker, or alternate delivery location

  • Review any delivery photograph or carrier notice where available

If the package still cannot reasonably be located, contact VHUES BEAUTY with the order number and tracking information.

VHUES may work with the carrier or fulfillment provider to investigate.

Nothing in this section limits any mandatory remedy available under applicable law.

11) Risk of Loss or Damage

Risk of loss or damage to goods passes in accordance with applicable law.

Nothing in this Policy transfers risk of loss or damage to a consumer earlier than permitted by applicable law.

Where VHUES BEAUTY arranges shipment, any responsibility that applicable law places on VHUES or the seller during transit remains unaffected.

For eligible European Union consumer orders where VHUES or the seller contracts with the carrier, applicable EU consumer law generally places transit risk on the trader until the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, subject to applicable exceptions.

VHUES BEAUTY will continue to assist customers with eligible shipping issues according to this Policy, the Returns & Refunds — Complete Confidence Policy, and applicable law.

12) Returns, International Returns & Statutory Rights

Return eligibility, return windows, hygiene requirements, return-shipping responsibilities, refunds, and statutory withdrawal rights are governed by our Returns & Refunds — Complete Confidence Policy.

Canada & United States

Eligible products may generally be returned within the applicable 45-day return window starting from delivery of the item, subject to the eligibility and hygiene requirements in the Returns & Refunds Policy.

VHUES provides free prepaid return shipping for eligible Canadian and U.S. returns.

International Destinations

Eligible international orders are generally subject to the applicable 14-day international return framework, beginning after delivery of the final item in the order.

For ordinary international change-of-mind returns, customers are generally responsible for arranging and paying for return shipping.

European Union

Eligible European Union consumers may also have statutory withdrawal rights under applicable European Union and national law.

Those statutory rights, including applicable withdrawal periods, refund requirements, return-cost rules, diminished-value provisions, and lawful hygiene exemptions, are described in the Returns & Refunds — Complete Confidence Policy.

United Kingdom

Eligible United Kingdom consumers may also have statutory cancellation, return, delivery, and refund rights under applicable United Kingdom consumer law.

Other Jurisdictions

Customers in Australia, New Zealand, and other international destinations may have mandatory consumer guarantees, warranties, delivery rights, remedies, or other protections that apply independently of the voluntary VHUES return framework.

Nothing in this Shipping Policy or another VHUES policy reduces or overrides a non-waivable statutory consumer right.

13) Cancellation Before Fulfillment

Customers may request voluntary cancellation of an item while that item remains unfulfilled.

Cancellation requests are governed by our Purchase Options, Cancellation & Subscription Policy.

VHUES will make reasonable efforts to stop fulfillment after receiving a request, but cancellation cannot be guaranteed where processing, production, picking, packing, or shipment preparation has already begun.

Once an item has been fulfilled, voluntary cancellation is no longer available under that Policy.

Any statutory cancellation or withdrawal right that applies independently remains unaffected.

14) Force Majeure

VHUES BEAUTY is not responsible for delays or failures caused by events beyond our reasonable control, including:

  • Carrier disruptions

  • Customs delays

  • Labour actions

  • Severe weather

  • Natural disasters

  • Pandemics or public-health emergencies

  • Government restrictions

  • Widespread infrastructure failures

  • Other comparable events outside our reasonable control

Nothing in this section limits any cancellation, refund, delivery, withdrawal, or other consumer right that cannot lawfully be excluded or restricted.

15) Policy Updates

This Policy may be updated prospectively.

Updates will be identified by a revised Last Updated date and will generally apply to orders placed on or after the updated version becomes effective, unless otherwise stated or required by applicable law.

Updates will not retroactively reduce any contractual or non-waivable consumer right that already applies to an existing order.

Shipping:

  • Destinations

  • Rates

  • Free-shipping thresholds

  • Services

  • Carrier availability

  • Transit estimates

  • Logistical availability

may change prospectively.

The options, charges, thresholds, and other transaction-specific shipping terms presented at checkout apply to the applicable order, subject to applicable law.

16) Relationship With Other VHUES Policies

The following subject-specific policies govern their respective areas:

  • The Returns & Refunds — Complete Confidence Policy governs return eligibility, return windows, hygiene and condition requirements, return shipping, refunds, and statutory withdrawal rights

  • The Purchase Options, Cancellation & Subscription Policy governs voluntary cancellation of unfulfilled items and any future subscription or recurring-purchase services

  • The Terms of Service govern the broader contractual terms applying to vhues.ca and purchases made through the Website

  • This Shipping Policy governs fulfillment, shipping, delivery, tracking, customs, duties, transit issues, and related shipping matters

Where a subject-specific VHUES policy conflicts with this Policy on a matter expressly governed by that subject-specific policy, the subject-specific policy controls for that matter, subject always to applicable law.

17) Need Help?

For shipping-related questions, contact:

Email: support@vhues.ca
Suggested subject line: Shipping
Typical response time: Within 1 business day

Please include your order number where applicable.

Legal Entity

VHUES BEAUTY
Registered in British Columbia, Canada
BN: 745328625BC0003
Corporate Registry No.: FM1086123