Yes, we ship worldwide — glow globally, baby! ✨ Here’s how to get your VHues beauty delivered, your way.

At checkout, you’ll see all available shipping options based on your location — from standard to speedy expedited, and even free in some zones (yay!).

💫 Glow Try-On — Just $5 Shipping
Curious about your perfect match? Try it on before you commit.
For a limited time, you can experience our bestselling foundation + concealer duo through the Glow Try-On Program — just pay $5 USD shipping. No full-price payment upfront.

Here’s how it works:
Select your shade using our quick Glow Match Quiz.
Pay only $5 USD for shipping & handling.
Try it for 14 days once it arrives — test the texture, wear, and finish.
Love it? Do nothing — you’ll be charged $39 CAD at the end.
Not the one? Return it before Day 14 ends and pay nothing more.💖

Bonus: Even after you're charged, you’re covered by our 30-Day Money-Back Guarantee. Full details at our Return Policy.

✨ Standard Shipping Rates:
🇨🇦 North America (3–5 business days): $13.00 CAD
🇬🇧 UK & 🇫🇷 France (5–14 business days): $15.00 USD
🌍 International (5–14 business days): $19.00 USD
🇦🇺 Oceania (7–22 business days): $25.00 USD

⚡ Expedited Shipping Rates:
Need it faster? Choose express and glow sooner:
🇨🇦 North America (2–3 business days): $42.00 CAD
🇬🇧 UK & 🇫🇷 France (4–12 business days): $55.00 USD
🌍 International (4–12 business days): $66.00 USD
🇦🇺 Oceania (4–12 business days): $85.00 USD

🎁 Free Shipping? Oh, You Bet.
Glow up without the shipping fee — if your order hits the minimum, we’ll cover the rest.
🇨🇦 North America: FREE on orders over $55 CAD
🇬🇧 UK & 🇫🇷 France: FREE on orders over $85 CAD
🌍 EU, Asia, Africa & South America: FREE on orders over $110 CAD
🇦🇺 Oceania: Currently not eligible for free shipping — but we’re working on expanding this!
💡 Heads-up: Free shipping applies to standard shipping only.

⏱ Need More Delivery Details?
For full delivery timelines (including order processing and remote area notes), check out How long does shipping take?

We pack each order with love and care from our indie HQ — so your glow is worth the wait. 💖

Finding your glow should feel effortless — and risk-free.

Whether you’re trying a foundation for the first time or ordering your go-to staples, we’ve made returns simple, stress-free, and fair. Here’s how it works:

✨ Glow Try-On Program
Trying your foundation through our Glow Try-On? Here’s the magic:
You pay just $9.95 CAD shipping upfront — not the full product price.
Your 14-day trial only starts once it’s in your hands.
If it’s not the one, no worries — simply start a return before the trial ends.
You’ll only cover return shipping, and you won’t be charged for the product.
💡 No awkward questions. No risk. Just real results or your glow back.
Learn more or start a return →

📦 Standard Returns
Not part of a Try-On? No problem.
You’ve got 30 days to return any unopened, unused VHues products.
Return shipping is on you, and refunds are issued once the product is received and inspected.

🪞 Vanity Items
Some vanities or tools may have unique return rules due to size, packaging, or hygiene reasons.
Please check the specific product page, or contact us if you’re unsure before ordering.

🚨Received the Wrong Thing? Something Damaged?
We’ve got your back — always.
If your order arrives damaged or incorrect, email support@vhues.ca within 5 days of delivery.
Include your order number and clear photos, and we’ll make it right, fast.

💖 You deserve to feel good about every order — from checkout to unboxing. That’s our promise.

Need more detail? Visit our full Return Policy Page →

We totally get it — sometimes the glow doesn’t go as planned. That’s why we’ve got a stress-free path forward, no matter your order type:

✨ Glow Try-On Orders
You’ve got 14 full days to test your shade once it arrives.If it’s not your match, no pressure — just send it back within the trial window and you won’t be charged.
You only paid for shipping upfront, and we won’t ask awkward questions.

Easy, breezy, totally risk-free. 💅
👉 See the Glow Try-On Return Guide →

💄 Standard (non-trial) Orders
Due to hygiene and safety standards, most beauty items are final sale.
But — if something’s off, like a damaged item or a wrong product?
Let us know within 7 days of delivery, and we’ll fix it fast. No hassle, no runaround.

💌 Still unsure or need help?
We’re here for you — always. Just email support@vhues.ca and we’ll get things glowing again.

🧴 For full policy details, head to our Return Policy page →

We know this might be a bit confusing, so let’s break it down:

Your cart is showing a higher price because it includes the full price of the product after the 14-day trial ($39 CAD), plus the shipping & handling fee of $5.

But here's the key: you’re only charged $5 today to try out the product for 14 days.

Today = $5 to try it out for 14 days.

After 14 days = $39, unless you decide it's not the right fit and return it.

It’s just a preview of the full price! No worries, you’re only paying that small trial fee upfront.

✨ If you have any questions or need help, We're always here for you!

We’re so excited for you to get glowing — here’s exactly what to expect!

✨ Quick Note for Glow Try-On Customers:
If you’ve chosen our 14-Day Glow Try-On Trial, don’t worry — your trial doesn’t begin until your foundation is in your hands. You’ll get the full experience, stress-free.

Because we’re a small but mighty indie brand (currently in our soft-launch glow-up ✨), each VHues order is crafted and packed with love — think of it like a custom ritual for your skin. That means it takes a little longer than big-box beauty brands to prep your glow goodies.

Current Processing Time:
🕐 5–9 business days (that’s Mon–Fri, excluding holidays)
This is the time it takes us to hand-prepare your order before it ships.

🚚 Shipping Timelines (After Processing)
Once your order is ready to go, here’s how long it typically takes to reach you:

Standard Shipping:
🇨🇦 North America: 3–5 business days
🌎 Global (most regions): 5–14 business days
🇦🇺 Australia & New Zealand: 7–22 business days

Expedited Shipping:
🇨🇦 North America: 2–3 business days
🌍 International: 4–12 business days
(Expedited availability may vary by region and order size.)

🌍 Live Somewhere Remote?
We love that for you. That said, some rural or remote areas may take a little longer to reach. Here's what to expect:

Estimated Extra Days by Region:
NS, NL, PEI, remote ON/QC, AK, HI → +5–8 business days
NT, YT, NU → +7–11 business days📬

When Will I Know It’s On the Way?
As soon as your order ships, you’ll get a tracking email so you can follow your VHues package on its journey.

✨💡 Glow Tip: Want your glow sooner? Choose expedited shipping at checkout when available!

Okay, excited for your Vhues goodies to arrive? We love that energy! ✨

Here's how you can keep tabs on your package:
As soon as your shelfie-worthy order leaves our hands and starts its journey to you, we'll zap a shipping confirmation right over to your email inbox. Keep an eye out for it!

Inside that email, you'll find your special tracking number. Think of it like a VIP pass to follow your goodies! Just use that number on the carrier's website, and you can watch your package's adventure all the way to your doorstep. Easy peasy!
Happy tracking!

Your skin's new BFF,
Elara

Lost in the glow? Need help choosing a shade, tracking an order, or just figuring things out?

We’ve got you.

Our support team (aka your personal Glow Guides) is on call 24/7 — every day of the year — ready to help with whatever you need. Whether it’s a quick question or a skincare SOS, we're here to make things smooth, sparkly, and stress-free.

✨ Just email us anytime at support@vhues.ca — and we’ll be on it like highlighter on cheekbones.

No bots. No runaround. Just real support from real humans who care about your glow.