Glow Try-On Returns

✨ Absolutely Easy Glow Try-On Returns ✨
Your Satisfaction, Guaranteed!

We get it. Sometimes a shade or formula doesn't hit the perfect mark the first time. That's precisely why we created the revolutionary Glow Try-On program – to help you discover your ultimate, soul-aligned VHues favorites, 100% risk-free! Returning is incredibly simple, and we're here to make the process seamless and stress-free. Our unwavering commitment is to your glowing satisfaction and complete confidence.

Step 1: Share Your Valuable Feedback

Quickly tell us why it wasn't the right fit for you. Just email your order number and a brief note explaining your experience. Your honest insights are incredibly valuable – they're the secret ingredient that helps us improve and serve you even better!

Step 2: A Quick & Simple Photo

Snap a simple photo showing the products you're returning. Don't worry – we fully expect you've tried them! That's the whole point of this amazing try-before-you-commit opportunity.

Step 3: Send Your Effortless Request

Email your feedback note and photo directly to our dedicated support team at . Please use the subject line: *Glow Try-On Return Request* for the fastest, most efficient processing.

Step 4: We Support & Guide You

Sit back and relax! Our expert team will promptly reply with crystal-clear, step-by-step return instructions. We'll provide the return address or label (if applicable) and answer any questions you have. You're in good hands.

Step 5: Swift & Secure Resolution

Once your return is received and processed by our dedicated team, here’s what happens immediately to give you complete peace of mind:

  • Your return triggers the instant cancellation of the authorization hold placed on your card during checkout. Consider it gone! This guarantees the held funds are released back to your available balance (the exact timing depends on your bank's processing speed), and absolutely no final charge is processed for the items you sent back. It's a swift, secure, and totally hassle-free way to close the loop. Easy and reliable – just the way it should be.

Our Promise to You: The Glow Try-On is designed for discovery and empowerment. We trust you to use it genuinely to find products you love. This hassle-free return process is part of our commitment to ensuring you feel confident and excited about your VHues choices.

📦 A Note on Return Shipping: To keep the magic of the unique Glow Try-On program accessible and allow us to keep bringing you innovative, high-quality beauty solutions, return shipping costs aren't covered at this moment. Your understanding and support fuel our growth and let us serve you better – we truly appreciate it!

VHues | FAQ

💬 VHues FAQ

Got questions? We’ve got glowy answers. Explore below ✨

🌿 Is VHues vegan and cruelty-free?

Yes, always. All of our products are 100% vegan and never tested on animals. We believe beauty should never come at a cost to our furry friends.

📦 What’s included in the Glow Try-On?

You’ll get a full-size foundation in your custom shade, delivered to your door. Try it at home for 14 days — you’ll only be charged if you decide to keep it. Just cover the shipping fee upfront.

🔍 How does the Glow Try-On work?

Start by taking our Glow Match Quiz to find your perfect shade. Add the match to your cart, pay for shipping, and we’ll send it full-size. Keep it if it’s a match — or return it within 14 days for no charge (just return shipping).

🧴 Can I return an opened product?

Yes — if it was part of a Glow Try-On and you’re within the 14-day trial window. For all other orders, products must be unopened and unused to qualify for a return.

💌 What if I need to return my Glow Try-On?

No biggie. Just email us at support@vhues.ca within 14 days of delivery. We’ll walk you through it — no charge for the product, just cover return shipping.

💳 When do I get charged?

When you check out with a Glow Try-On, you’ll get 14 full days to test your foundation at home, risk-free — no upfront charge. ✨ Loving your match? We’ll email you an invoice after 14 days. Just follow the link to complete your payment — quick and easy. 🙅 Not your shade? Start a return within the 14-day trial window, and you won’t be invoiced for the product.

🎁 Is there anything else in my results?

Maybe… 👀 Let’s just say we love a bonus glow-recommendation. But you’ll have to take the quiz to find out → Glow Match Quiz.

Still glowing with curiosity? Email us anytime at support@vhues.ca.

✨ Try Before You Commit — Your Glow, Your Terms
$0 today — just cover shipping
Choose 1 full-size complexion product to try at home. We'll place a temporary authorization on your card, but you won't be charged unless you decide to keep it.
📦 14-Day At-Home Trial
Your trial begins when your order arrives. Get comfy, glow-test it in your lighting, and see how it wears. If it’s not a match, send it back — no pressure.
💳 Only Pay for What You Love
Pay for what you keep
Keep the glow? We'll charge you just $32 CAD. Return it? You’re only out the $9.95 shipping. Easy, breezy, and totally in your control.
*During an authorization the money is still in your account
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