Returns, with Clarity

Our Complete Confidence approach offers 45-day returns on eligible products shipped within the United States and Canada. All returns are reviewed against modern hygiene and condition standards.

45-Day Returns U.S. & Canada Only Free Prepaid Labels Hygiene-Based Eligibility Inspection Verified 45-Day Returns U.S. & Canada Only Free Prepaid Labels Hygiene-Based Eligibility Inspection Verified

Return Eligibility at a Glance

Returns may be requested within 45 days of purchase for U.S. and Canadian orders. Items must be new or lightly used, with at least 80% of contents remaining, and returned with original packaging.

Hygiene & Safety Standards

Returnable (if lightly used): Pump, dropper, or squeeze-tube products with no direct skin contact.

Final sale for hygiene: Direct-contact applicators, open pots, wands, tools, or items that cannot be hygienically resold, unless damaged or defective.

Damaged or Incorrect Orders

Items that arrive damaged, defective, or incorrect are always eligible. Please contact us within 7 days of delivery with photos.

Refunds

Approved refunds are issued to the original payment method or store credit. Processing takes 7–14 business days after inspection. Shipping fees are non-refundable unless required by law.

More Details

45-Day Return Window ＋
Returns must be requested within 45 days of purchase. Approval depends on hygiene and inspection standards.
How to Start a Return ＋
Log into your account or email support@vhues.ca with your order number.
Prepaid Return Labels ＋
Free prepaid labels are provided for approved U.S. and Canadian returns.
International Orders ＋
International orders are final sale unless damaged or mis-shipped.

Quick Answers

What does lightly used mean?

Brief evaluation only, no contamination, and at least 80% remaining.

Do you offer exchanges?

No. Approved returns may be refunded or issued as store credit.

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