Preparing your order
Orders generally require
5–9 business days
for processing and fulfillment
before carrier transit begins.
Processing + fulfillment
5–9 business days
Transit to
Vereinigte Staaten
3–5 business days
Estimated total
8–14 business days
Makeup Bag Return Eligibility
Eligible paid purchases
may be returned within the
applicable return window.
The pouch must remain unused
and in its original condition,
with original packaging and
essential components.
Any applicable protective
packaging or seals must
remain intact.
Requests are reviewed
against the Complete
Confidence Policy and
applicable consumer rights.
Statutory withdrawals and
mandatory consumer remedies
are not overridden by
voluntary return conditions.
How to Request a Return
Visit your
customer account
or use our
return request form
to begin a return.
VHUES reviews applicable
requests and provides
return instructions.
You can also use the
Help button for assistance
with your order.
Something Wrong With Your Order?
If your makeup bag arrives
damaged, defective, incorrect
or misdescribed, use the
Help button to contact us
or visit our FAQ for guidance.
These issues are handled
separately from ordinary
change-of-mind returns,
subject to applicable law.
Delivery times are estimates.
Carrier, customs and fulfillment
delays may affect timing.
Shipping rates shown use
regional reference currencies.
Final charges, available services
and transaction currency are
determined at checkout.
International duties or taxes
may apply unless collected
at checkout.
