Preparing your order
Orders generally require
5–9 business days
for processing and fulfillment
before carrier transit begins.
Processing + fulfillment
5–9 business days
Transit to
Vereinigte Staaten
3–5 business days
Estimated total
8–14 business days
Gel Eyeliner Return Eligibility
Unopened and unused gel eyeliner
may qualify for return within
the applicable window when
it remains in original condition,
with original packaging
and essential components.
Any applicable protective
or tamper seals must
remain intact.
Once opened or used:
Gel eyeliner in a pot is
generally excluded from
voluntary change-of-mind
returns for hygiene reasons.
Direct brush contact with
the formula means hygienic
resale cannot reliably
be verified.
Product condition and eligibility
are reviewed under the Complete
Confidence Policy.
Any statutory hygiene exemption
applies only where the legal
requirements are met.
Mandatory consumer rights
remain unaffected.
How to Request a Return
Visit your
customer account
to begin a return request.
VHUES reviews eligibility
and provides applicable
return instructions.
You can also use the
Help button for assistance
with your order.
Something Wrong With Your Order?
If your Flex Set Gel Eyeliner
arrives damaged, defective,
incorrect or misdescribed,
use the Help button to
contact us or visit our FAQ.
These issues are handled
separately from ordinary
change-of-mind returns,
subject to applicable law.
Delivery times are estimates.
Carrier, customs and fulfillment
delays may affect timing.
Shipping rates use regional
reference currencies.
Final shipping charges,
available services and transaction
currency are determined
at checkout.
International duties or taxes
may apply unless collected
at checkout.
