Preparing your order
Orders generally require
5–9 business days
for processing and fulfillment
before carrier transit begins.
Processing + fulfillment
5–9 business days
Transit to
Vereinigte Staaten
3–5 business days
Estimated total
8–14 business days
Brow Gel Return Eligibility
Unopened and unused Brow Gel
may qualify for return within
the applicable window when
it remains in original condition,
with original packaging and
essential components.
Any applicable protective
or tamper seals must
remain intact.
Once opened or used:
Brow Gel is generally excluded
from voluntary change-of-mind
returns because the applicator
comes into direct contact
with brow hairs and skin,
then re-enters the container.
This product does not qualify
for the lightly evaluated
return allowance that may
apply to eligible pump or
squeeze-tube products.
Applicable consumer rights
remain unaffected.
How to Request a Return
Visit your
customer account
to submit a return request.
VHUES reviews eligible
voluntary requests and
provides the applicable
return instructions.
You can also use the
Help button for assistance
with your order.
Something Wrong With Your Order?
If your Brow Gel arrives
damaged, defective, incorrect
or misdescribed, use the
Help button to contact us
or visit our FAQ for guidance.
These issues are handled
separately from ordinary
change-of-mind returns,
subject to applicable law.
Delivery times are estimates
for available products and
begin after an order is accepted.
Carrier, customs and fulfillment
delays may affect timing.
Shipping rates use regional
reference currencies. Final
charges, services and transaction
currency are determined at checkout.
International duties or taxes
may apply unless collected
at checkout.
