Preparing your order
Orders generally require
5–9 business days
for processing and fulfillment
before carrier transit begins.
Processing + fulfillment
5–9 business days
Transit to
Vereinigte Staaten
3–5 business days
Estimated total
8–14 business days
Highlighter Stick Return Eligibility
Unopened and unused Bronze Lights
Highlighter Sticks may qualify
for return within the applicable
window when in original condition,
with original packaging and
essential components.
Any applicable protective,
hygiene or tamper seals must
remain intact.
Once opened or used:
Direct-contact cream sticks are
generally excluded from voluntary
change-of-mind returns for
hygiene reasons.
Applicable statutory consumer
rights are not restricted.
Any statutory hygiene exemption
applies only when its legal
requirements are met.
How to Request a Return
Visit your
customer account
or use our
return request form
to begin a return.
VHUES reviews voluntary
return eligibility and
provides applicable
return instructions.
Applicable statutory withdrawal
rights may be exercised
independently of voluntary
return approval.
You can also use the
Help button for assistance.
Something Wrong With Your Order?
If your Highlighter Stick
arrives damaged, defective,
incorrect or misdescribed,
use the Help button or
visit our FAQ.
These issues are handled
separately from ordinary
change-of-mind returns,
subject to applicable law.
Delivery times are estimates.
Carrier, customs and fulfillment
delays may affect timing.
Shipping rates above use
regional reference currencies.
Final charges, available shipping
services and transaction currency
are determined at checkout.
International duties or taxes
may apply unless collected
at checkout.
